Niki Buchanan serves as Wellcentive’s Chief Customer Officer. A dynamic and versatile healthcare executive, Niki uses her distinctive customer satisfaction and product optimization methodology to lead improvements across the Health IT spectrum.
Recognized for her strategic approach to implementation and deployment, commercial payer, and government compliance and submission programs, Niki has managed international supply chain immunization projects in developing countries. She has also published and presented technical requirements outcomes to the World Health Organization in Geneva, Switzerland.
Niki is a certified Six Sigma Yellow Belt, Certified Document Imaging Architect (CDIA), Technical Trainer (CTT), and certified in EPIC Ambulatory and IP modules.
Niki received her B.A. Degree from the University of Florida in Gainesville, Florida, and an M.A. in Education from the University of Phoenix in Phoenix, Arizona. Additionally, she is an adjunct professor and an appointed steering committee advisor for the Rollins School of Public Health at Emory University in Atlanta, Georgia.